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Springnet
Billing Policies |
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If after reading this page, you still have a question about your bill, please click here.
Springnet.cc, LLC provides a pay-in-advance service. Accounts are billed 19 days prior to the due date. Subscriber is responsible for all activities and charges associated with the account. The first month service fee is due upon account set up. Each month (or other billing period selected), on the anniversary date, the account will be charged the access fee and any other fees for the new billing period plus any accumulated charges for the past billing period. Accounts shall automatically renew at the end of their term date, unless Subscriber notifies Springnet.cc, LLC in advance of the due date. Failure to use the account(s) does not constitute a cancellation and relieve Subscriber of payment obligations.
In addition to any price for Services, Subscriber agrees to pay all charges for use of Service at the prices then in effect, including any charges for optional, installation and premium services (e.g. ISDN service and billable metered access, etc.). Customers grandfathered in with billable metered service will be billed at the rate of $2.00 per hour for time over the prescribed number of hours on the limited plan. One second into the hour is billed as an hour of service. Customers on metered service are allowed 15 hours per calendar month and overages will be billed on the following months billing cycle. Certain services may require the payment of additional fees (including, with limitation, set-up, repair, additional equipment, upgrade, transfer and relocation) and Subscriber agrees to pay such fees at the prices then in effect as specified for such to Springnet.cc, LLC. Subscriber may also be responsible for and agrees to pay the gross amount of any present or future federal, state, local or other government sales, use, excise, value added or other similar taxes (of any kind or nature) applicable to the price, sales or delivery of any and all services furnished by Springnet.cc, LLC.
Subscriber must notify Springnet.cc, LLC of any errors or discrepancies in any billing within sixty (60) days after they first appear on your account statement. After sixty (60) days they will be deemed accepted by Subscriber for all purposes, including resolution of inquires made by the credit card company.
Billing disputes with Springnet.cc, LLC may be sent to the Billing Department via E-mail (billing@springnet.cc or by US mail to PO Box 10066, Dayton, OH 45402). Subscriber may also contact the billing department by phone at 1-877-438-4326. Termination of service does not nullify payment amounts incurred prior to termination.
Springnet.cc, LLC will not be responsible for bank fees, interest charges, finance charges, overdraft charges, or other charges incurred by Subscriber for exceeding credit card limits, exceeding available bank account balances, or any other such reason.
TERMS OF PAYMENT Subscriber's due date will be on the anniversary of the date of activation of the account.
A Credit Card/Debit Card Subscriber agrees to allow Springnet.cc, LLC to bill his or her card on each successive billing date without obtaining Subscriber’s permission after the initial charge (except annual Subscribers will be sent a paper invoice.) A credit card/debit card Subscriber will notify Springnet.cc, LLC of any changes in the credit card/debit card number, expiration date, and change of address. If the card is not honored for any reason, the account will be placed on hold and restoring the account will be subject to a reconnection fee of $5.00. Any fees assigned to Springnet.cc, LLC because of a decline will be billed back to the Subscriber.
Subscribers paying by check or money order agree to pay on or before the due date indicated on the invoice. Checks and money orders will be made payable to Springnet.cc, LLC and mailed to Springnet.cc, LLC, PO Box 10066, Dayton, OH 45402. Standard Monthly Subscribers will receive invoices by e-mail only. Contract quarterly, semi-annual, or annual Subscribers may have a paper invoice mailed to them for a $1.00 service fee. E-mail invoicing is available at no charge. Checks returned to Springnet.cc, LLC for insufficient funds (NSF), will cause the account to immediately be placed on hold, and a $25.00 NSF fee and a $5.00 reconnection fee will be applied to the account. Upon receiving the NSF check back, Springnet.cc, LLC will mail notice to the Subscriber along with invoices and statement of account. Subscriber will have 15 days from receipt of the letter to make payment of all current service fees plus NSF and reconnect fees or the check will be turned over to the proper authorities. After two (2) NSF checks in a six-month period the account will go to credit card only status where all policies regarding credit and debit cards will apply.
All accounts are considered past due 10 days past the due date. Payment arrangements can be made by calling the billing department Monday through Friday, 8AM to 4:30PM at 1-877-438-4326. Agreeing to payment arrangements is at the sole discretion of Springnet.cc, LLC. At 20 days past due, the account will be placed on hold and a reconnection fee of $5.00 will be added to the account balance. The balance due on the account must be paid in full before the account will be taken off hold. At 30 days past due the account will be cancelled and measures taken to collect the outstanding balance plus any collection fees incurred by Springnet.cc, LLC. Exceptions to this policy will be made at the sole discretion of the Springnet.cc, LLC. Accounts placed on hold for non-payment are NOT considered cancelled. Accounts placed on hold for non-payment are not charged for the days they are on hold.
CANCELLATIONS Accounts automatically renew at the due date unless Subscriber notifies Springnet.cc, LLC prior to the due date of their wish to cancel. For all cancellations, Springnet.cc, LLC requires that Subscriber submit in writing the name, address, username, password, and the reason for cancellation. Cancellations must be RECEIVED in the Springnet.cc, LLC office on or before the due date of the account. Subscriber may submit cancellation to cancellation@springnet.cc or by US mail to Springnet.cc, LLC, PO Box 10066, Dayton, OH 45402. Cancellations received by any other means cannot be processed (including telephone conversations and voice mail messages). No refund will be given if Subscriber cancels prior to the end of their term date, regardless of time remaining. Refunds may be issued to persons in the military at the sole discretion of Springnet.cc, LLC. One day into the billing cycle constitutes a month of service.
Springnet.cc, LLC maintains the right to cancel Service for any
unpaid subscriptions. Accounts that are 30 days past due will be
cancelled at the sole discretion of Company. Accounts in default
may be subject to an interest charge of 9.0% per month on the outstanding
balance. Cancellation of Service shall not relieve Subscriber from
the obligation to satisfy outstanding invoices. In the event Springnet.cc,
LLC utilizes an attorney to collect any unpaid amounts, Subscriber
shall be responsible for the payment of all Springnet.cc, LLC attorney
fees and cost in the collection of these sums. Venue for any litigation
concerning the Subscriber’s relationship with the Springnet.cc,
LLC shall be in Montgomery, County, in the State of Ohio. | |||||
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